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If you’re going to do something, do it right. - Ron Swanson (paraphrased).
Ok so this is not the exact quote. But idea is the same.
Many clinics (and their vendor platforms) perform some form of reminder process — sometimes just to go through the motions. But the reality is: not all reminders are created equal. At Calvient, we started as a patient engagement platform, and while we’ve grown to support many more modules and workflows, these communication tools are still invaluable to clinics and hospitals across the country.
Why Voice Still Matters
For instance, many specialty hospitals still need voice reminders even if their EHR supports portal-driven or email + SMS workflows. Data suggests that email + voice is the most effective reminder method for patients over 60.
One regional heart hospital we support recently transitioned onto one of the big EHRs (yes, that one, with the patient portal everyone loves to log into… or not). Even with that portal and its bundled SMS/email reminders, the hospital’s patient population still answers the phone more reliably.
Point is: there are good reasons to include voice in your reminder system. And you can make those calls even more effective by dialing from your own recognizable number. Patients are far more likely to pick up when they recognize the caller, which not only adds a personal touch but ensures the message (reminder + appointment instructions) lands. That translates directly into fewer no-shows and more efficient operations.
Why Verification Matters: A-Level STIR/SHAKEN
Here’s where Calvient is different. This isn’t just about compliance — it’s about delivering a competitive advantage.
The FCC’s STIR/SHAKEN framework was designed to combat spoofing and robocalls, but not every platform implements it the same way. There are three levels of attestation:
- C-Level: “We don’t know who this caller is.”
- B-Level: “We know the customer, but not the number.”
- A-Level: “We know both the caller and the number.”
Calvient has achieved A-Level attestation — the highest standard recognized by the FCC. Few vendors can claim this today. By signing calls directly with our own STIR/SHAKEN certificate, we ensure your calls are fully verified, trusted, and compliant with the FCC’s June 2025 mandate.
That means whether it’s a reminder call to a patient, a call to a payer, or a call to a referring provider, the recipient’s carrier sees it as a trusted, verified call — not “Spam Likely.”
Real-World Impact: Beyond Compliance
So what does this actually mean for your practice?
- Fewer No-Shows: Patients answer verified calls, especially when they recognize your number.
- More Effective Payer Calls: Call center systems often filter out high-risk spam calls automatically. Verified calls get through and match to contracted providers.
- Better Provider-to-Provider Communication: Referral networks depend on calls being answered the first time. A-Level attestation makes that more likely.
- Higher Staff Efficiency: Less wasted time redialing, chasing alternate channels, or dealing with blocked calls.
This is about efficacy. Calls aren’t just placed; they’re answered.
Looking Ahead: AI-Powered Outreach
And we’re not stopping there. Calvient is currently beta testing an outbound AI Calling Agent designed to help with workflows like prior authorization and benefits investigations. These calls are particularly sensitive to caller ID screening, since most payer systems use automated filters to identify and reroute spam.
By combining A-Level attestation with our AI calling technology, you don’t just comply with FCC rules — you dramatically improve the success rate of critical outbound workflows.
Conclusion
If you’re going to do something, do it right. Calvient achieved A-Level STIR/SHAKEN attestation not just to meet a regulatory requirement, but to give clinics and hospitals a real advantage.
From patient reminders to payer authorizations to provider-to-provider coordination, your calls deserve to be trusted, answered, and effective. That’s what A-Level attestation delivers. And that’s why Calvient invested early to make it happen.